Spark FAQ

How do I redeem my Spark coupon code?

Firstly, select the course you want to enrol in.

From the course page select which subscription plan you would like to purchase:

You will then be prompted to sign up if you haven't already, by filling out the form below:

Click 'Yes, I have!' under the section 'Have a coupon?'

Enter your individual spark code:

You will see the 50% discount applied, and the total you will pay.

Accept the terms and conditions and click continue. A pop-up box will then appear for you to enter your credit card details for your payment.

And you're done! You will get a confirmation email welcoming you to Start Social, and a link to complete a survey so we can help you with a personalised strategy for your learning. You will also be sent a PDF e-receipt.

What are the benefits of joining Start Social?

- Learn how to use social media to grow your business with an industry-specific course

- Expert help is always just a click away. Utilise the best social media minds in the country throughout your membership

- Keep up-to-date on the ever changing world of social media and all the latest best practices

- Be a part of the Start Social community of learners where you can network with other business owners

What social media platforms does Start Social cover?

We recommend which platforms your business should be on, as it's better to do just a couple really well, than all of them not at 100%. We cover how to utilise each platform and the most recent best practices for each platform for each industry. Platforms covered include:

- Instagram

- Facebook

- LinkedIn

- Twitter

- Pinterest

- Snapchat

- Google My Business

- Yelp

- Trip Advisor

What else is in the course?

You can view a course's curriculum by visiting the course page and scrolling down.

By clicking on a subject you will see the topics covered within that particular subject:

Key subjects covered are:

- Advertising

- Content ideas

- Phone photography

- Working with influencers

How long will the course take to complete?

This is a tricky one to answer with just an hourly estimate, as it depends on your learning style, your capability with social media, your objectives, and how much time you have to commit to Start Social on a weekly basis.

We have created Start Social with the “time-poor" business owner in mind and want to be a partner to yout business, without setting unrealistic expectations that this is a massive daily time commitment.

We estimate each course (discovered this through beta testing) will take between 2-6 months to complete, allowing for 3-5 hours per week on this. This time would include you putting the theory into practice and have time to ask lots of questions and receive feedback throughout. You are also able to pick and choose modules you are interested in learning about, you don’t have to follow through in chronological order.

We are constantly refining and updating the courses with fresh information and the latest news. Learners will be notified when this happens over the course of their 6 or 12 month subscription.

Who do I contact if I have any questions or need help?

We are here to help you at any time, so please don't hesitate to get in touch! There are a number of ways you can contact the Start Social team:

Live Chat in Start Social

Discussion panel in Start Social

Facebook Group

Email

Can I skip sections?

Yes! The point is for you to learn what YOU need (or want) to learn. You are also able to pick and choose subjects you are interested in learning about, you don’t have to follow through in chronological order.

If you already know something, feel free to skip ahead, the courses are all self-paced. If you're looking for information on a specific topic, jump straight to that. If you ever find you are confused about something, you can go back and re-read something you might have missed or get in touch via our live chat.

Once you have completed the survey we will make suggestions for what topics would be of most beneficial to your business, or where we think you should start first.

Can Start Social create posts and ads for me?

Start Social is all about teaching you how to do social media yourself. So we can't create your posts and ads. However, we are here to help you get it spot on, so you can send us your drafts and we can help get them perfect. We can tweak the copy, make suggestions for image changes, and help with call-to-action buttons and targeting the right people.

Another great idea is to share with the Facebook group, who can give you feedback too.

Can I create a new account without purchasing a course?

Absolutely! We would love you to sign up and have a look around at what Start Social is all about. You can view a free section at the start of each course.

To create a new account, click SIGN UP on the top right hand side of the Start Social website:

Select 'Create a new account for free' at the bottom left hand side of the form.

Complete the form:

How do I login with an existing Account?

Simply click on the LOGIN button on the top right hand side of the Start Social website:

If you used a social account to sign up, then all you need to do is click on the respective "Sign in" button in the Login form. Otherwise type in your email and password.

Problems Logging in?

First of all make sure that the combination of e-mail and password you tried is correct (for security reasons our error message doesn’t explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details). If you are still having problems it might that have forgotten your password. In this case you can simply ask for a new one to be sent out to you. Simply click 'Forgot your password?' at the bottom right of the login/signup form.

Enter your email address, you will soon receive an email containing a link for resetting your password. If you don’t receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

How can I change my password?

Changing the password can be done from the signup/login form (you have to be logged out). Go to the login form and click on the "Forgot your password?" button that can be located right under the "Login" button.

Enter your email address, you will soon receive an email containing a link for resetting your password. If you don’t receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

How do I sign out?

If you want to sign out Start Social simply click the “Sign out” option that can be found at the top-right corner, with a drop-down menu from your profile picture.

I purchased a course and now I can't access it

Visit the course’s page you purchased and you will have full access to the course content.

Alternately, sign in and you will see the course you have subscribed to at the top of the course list. By clicking on a course card you will be directed to its contents.

How do I navigate inside a course?

Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back re-visit any learning unit you wish. Note that learning units that you have visited/completed are marked with a discrete check mark .

Can I use Start Social on my iPhone, smartphone, iPad, tablet?

Absolutely! This online school is fully responsive in all kinds of electronic and mobile devices, as long as you have internet access.

What forms of payment do you accept?

All major credit cards are accepted.

How do I cancel a course?

You cannot cancel a subscription to a Start Social course. We can put it on hold once during a 6 month subscription, and twice during a 12 month subscription.

How long does it take to complete a course?

This is a tricky one to answer with just an hourly estimate, as it depends on your learning style, your capability with social media, your objectives, and how much time you have to commit to Start Social on a weekly basis.

We have created Start Social with the “time-poor" business owner in mind and want to be a partner to yout business, without setting unrealistic expectations that this is a massive daily time commitment.

We estimate each course (discovered this through beta testing) will take between 2-6 months to complete, allowing for 3-5 hours per week on this. This time would include you putting the theory into practice and have time to ask lots of questions and receive feedback throughout. You are also able to pick and choose modules you are interested in learning about, you don’t have to follow through in chronological order.

We are constantly refining and updating the courses with fresh information and the latest news. Learners will be notified when this happens over the course of their 6 or 12 month subscription.

I am more than happy to talk your client through this, as we want to take people on a journey, but I would recommend giving them a timeframe to get through the modules within 6 months.

Who do I contact if I have a question?

We're here to help! So please don't hesitate getting in touch with us at any time. There are a number of ways you can do this:

Email

Discussion in Start Social

Facebook Group

How do I know that you have received my order?

Once your payment has been successfully processed, your course will be immediately accessible to you. If the course hasn’t unlocked despite you payment going through, get in touch and we will sort it out for you.

How soon will I get access to my courses?

You will get access to your course(s) immediately after your make an online purchase (or when you have been manually enrolled by the instructor).

How do I access a course that I have completed?

You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalog.

How can I see who my classmates are?

Clicking on the "Learners" button which is located right above the table of contents in a course, you can see all the enrolled students in a given course.

You can also see all the learners of the school by clicking on the “People” button on the school’s main menu.

Where can I find the class discussion board?

Clicking on the "Discuss" button which is located right above the table of contents in the course, you can access the discussion of this course. You can use this to communicate with your classmates and instructor.

Where is the invoice for the course I just bought?

You can find fully detailed invoices for all the courses you have purchased in the “Your Account” page, which can be found by accessing the menu of on the top-right corner of the school page. If you made a purchase outside the school then you can contact the school owner/instructor for an invoice.

How do I redeem my Spark coupon code?

Buying a course with a discount coupon is not much different from our normal checkout process.

1) Go to the course page for which you have a coupon and click "Enroll".

2) You will be automatically redirect to "Enroll in Course" page. Click on thes "Yes,I have!" option.

3) Type your coupon code in the textbox (in our example: COUPON1) and click "Redeem"

4) the discount will be automatically calculated in the final price.

5) You can now finalize the purchase process by clicking on the "Continue" button

Frequently Asked Questions

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Frequently Asked Questions

Start Social

Quick links

Connect with us

Click "Edit Contents" and start uploading your learning material.

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There are no free, paid or coming soon courses in your school yet.
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Oops, your school's owner is working hard preparing the courses for you.

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Frequently Asked Questions

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Frequently Asked Questions

Start Social

Quick links

Connect with us

Click "Edit Contents" and start uploading your learning material.

Select a course first to display its contents.

No available contents for

Registro y Pago

Registro

Producto

There are no free, paid or coming soon courses in your school yet.Why don't you create one?

Oops, your school's owner is working hard preparing the courses for you.

Oops, you haven't created any courses yet.

No blog posts found in your blog. Why don't you create one?

There are no free, paid or coming soon courses in your school yet.
Why don't you create one?